[DUG] [Off Topic]Warranty expired

[Paul A Norman]

Dear Leigh,

Thanks for that.

I really don't know from what you have described, sometimes it is resolved
easily along the lines you just outlined, and sometimes intent is reviewed
(i.e. was it for professional use - with a view to generating income).

All I do know that there is a distinction generated by the nature of the
"consumption" - between times you can use Consumer's Guarantees Act, and
when things like the Fair Trading Act are the only recourse available.

This is sometimes a problem/murky for home based businesses to get clarity
on.

Paul

On 17 June 2012 18:32, Leigh Wanstead <leigh.wanstead at gmail.com> wrote:

> Hi Paul,
>
> FYI I paid the 30 inch lcd monitor under my own pocket under my name while
> I was working in SoftTech four years ago and the lcd monitor I am
> programming using Visual Studio to learn new skills i.e. mdx BI in my own
> time and at my home and also use for my photography hobby. I did not ask
> SoftTech to pay for the lcd monitor, otherwise at the time I left SoftTech,
> they would take away my lcd monitor as this would be company asset. The
> company just paid for my salary for the work I have done in the office. I
> don't think that will make the lcd monitor qualify for business, right?
>
> Regards
> Leigh
>
>
> On 17 June 2012 14:37, Paul A Norman <paul.a.norman at gmail.com> wrote:
>
>> Hi,
>>
>> I am not sure whether this was fully covered in the rest of the thread
>> (couldn't see it in a quick scan) but
>>
>>   " So under the Consumer Guarantees Act I’m confident they should
>> repair it. "
>>
>> Would not necessarily help you if you were using it for business.
>>
>> You would probably need to look under the Fair Trading Act et al, if you
>> purchased it for business. Check with a Citizens Advice bureau if you have
>> no tame lawyer in tow :)
>>
>> Paul
>>
>> On 14 June 2012 09:34, David Brennan <dugdavid at dbsolutions.co.nz> wrote:
>>
>>> Hi Leigh,****
>>>
>>> ** **
>>>
>>> You could give it a crack. I think you can make a very good case that a
>>> high quality (ie expensive) LCD monitor should last significantly longer
>>> than 3 years and should be covered at 4 years. So under the Consumer
>>> Guarantees Act I’m confident they should repair it.****
>>>
>>> ** **
>>>
>>> However your problem isn’t whether a monitor should be expected to last
>>> 4 years (it should). Your problem is likely to be that from the sounds of
>>> it you bought the monitor for a business? If so and it was paid for by a
>>> business then Dell almost certainly have a clause excluding the sale from
>>> coverage under the consumer guarantees act (which they are allowed to do).
>>> In which case you haven’t got much of a case, unless they advised you
>>> before you bought it that it would last more than 4 years which would allow
>>> you to have a go under the Fair Trading Act but I suspect that is unlikely.
>>> ****
>>>
>>> ** **
>>>
>>> Cheers,****
>>>
>>> David.****
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> *From:* delphi-bounces at listserver.123.net.nz [mailto:
>>> delphi-bounces at listserver.123.net.nz] *On Behalf Of *Leigh Wanstead
>>> *Sent:* Thursday, 14 June 2012 8:54 a.m.
>>> *To:* delphi at listserver.123.net.nz
>>> *Subject:* [DUG] [Off Topic]Warranty expired****
>>>
>>> ** **
>>>
>>> Good morning,
>>>
>>> Sorry to post on this mailing list. I don't subscribe to other group and
>>> this mailing list I got lots of help for years.
>>>
>>> Here is my problem.
>>>
>>> I got a Dell 30inch lcd monitor which cost me around $2,200 four years
>>> ago. I just want to read more code on it. :-) It suddenly droped the power
>>> while writing the code this morning at 7am and can not be turned on. I make
>>> sure it is not the broken cable etc. At the time I bought it, I got three
>>> years advanced exchange warranty from dell.
>>>
>>> I read this url and talking about that I might already cover and no need
>>> to buy extended warranty.
>>> http://www.consumer.org.nz/reports/extended-warranties*
>>>
>>> *I want to know if possible to ask Dell NZ to repair the monitor for
>>> free and this dear monitor supposed to be professional product and should
>>> not go broken after four years usage.
>>>
>>> I am sure it is just some capacity of the power supply in the lcd
>>> monitor broken. I do not have the skill to repair such dear monitor myself.
>>>
>>> What is your view?
>>>
>>> Regards
>>> Leigh****
>>>
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>>
>>
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