[DUG] Toolcloud problems

[Jolyon Smith]

Hmmm, I have no reason to believe this to be the case, and I hope it isn't,
but it is I thin conceivable that the keyword is "remain".  i.e. if you
have downloaded them before your subscription expired then you would remain
entitled to use them, but having not downloaded them you now need a
renewed, active subscription in order to gain access to the downloads.

Just speculating.



On 23 December 2011 14:24, David Brennan <dugdavid at dbsolutions.co.nz> wrote:

> Hi,****
>
> ** **
>
> Merry Christmas everyone!****
>
> ** **
>
> I thought, perhaps naively, I would download all the latest goodies we are
> entitled to from our 2011 All Access subscription so that I could have a
> play with Delphi XE2 and the various Embarcadero database tools (which tbh
> we have never tried despite owning them for a year now) over Christmas/New
> Year. ****
>
> ** **
>
> However the View Products page only shows the products which were
> available when we installed Toolcloud back in May. Delphi XE2 and the
> latest database tools which came out between then and when our subscription
> expired (30 November) aren’t shown. Anyone know how to get it to update the
> list? Retrieve Licence from within Toolcloud doesn’t do anything and going
> to https://members.embarcadero.com/all_access just tells me that the
> subscription expired which is not helpful! ****
>
> ** **
>
> The only reason I bought All Access was because the products remained
> licensed and useable after the expiry date so there must be a way of
> getting this to work but I’m stumped at present.****
>
> ** **
>
> Regards,****
>
> David.****
>
> ** **
>
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