[DUG] EMBARCADERO MY GRIPE

Tue Jul 28 11:42:08 NZST 2015

This is MY gripe! seems to happen a lot too!
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On Tue, Jul 28, 2015 at 11:02 AM, Leigh Wanstead <leigh.wanstead at gmail.com>
wrote:

> Xamarin gave me 15% discount for android and ios if I renew next year. :-)
>
> On 28 July 2015 at 09:17, Jeremy Coulter <jscoulter at gmail.com> wrote:
>
>> have you seen the PRICE for Xamarin?? Delphi is certainly cheaper!
>>
>> On Tue, Jul 28, 2015 at 8:54 AM, Tony Blomfield <tonyb at precepthealth.com>
>> wrote:
>>
>>>  Can anyone advise how to access the upgrades that I should be entitled
>>> to ?
>>>
>>>
>>>
>>> The issue I have relates to my account. Having finally been talked into
>>> the supposed benefits of a maintenance contract I purchased same back in
>>> January.
>>>
>>>
>>>
>>> They pestered the hell out of me about payment. Apparently their system
>>> could not process a Master card.
>>>
>>>
>>>
>>> Finally we got that resolved somehow, but I never received an invoice,
>>> licensing or anything else.
>>>
>>>
>>>
>>> After much tooing and froing I finally got a license and duly installed
>>> XE7. Never have I seen an invoice.  Actually I have never upped anything to
>>> Xe7 because its such a major event to upgrade large projects in Delphi, and
>>> clearly it was just another WIP. Finally yesterday I decided to try out XE8
>>> after hearing from this group that its usable.
>>>
>>>
>>>
>>> I went to my account and there is no sign of any XE8 upgrade or
>>> maintenance. I called Embarcadero all day and got no answer. I sent two
>>> Emails and at 11PM last night got a very vague and unhelpful response
>>>
>>>
>>>
>>> I am fed up with Embarcadero and the lies an deceit and the high cost of
>>> ownership. We are 50% .NET and 50% Delphi. Unless I get some solution on
>>> this today I am going to direct the company to move to 100% .NET over the
>>> next 12 months and use Xamarin.
>>>
>>>
>>>
>>>
>>>
>>> *From:* delphi-bounces at listserver.123.net.nz [mailto:
>>> delphi-bounces at listserver.123.net.nz] *On Behalf Of *Jolyon Smith
>>> *Sent:* Tuesday, 28 July 2015 7:50 a.m.
>>> *To:* NZ Borland Developers Group - Delphi List
>>> *Subject:* Re: [DUG] EMBARCADERO
>>>
>>>
>>>
>>> I think perhaps it's a question of context.  They were pretty slow in
>>> responding when I had to contact them regarding an increase in my SA
>>> renewal in contravention of their own terms and conditions (the required
>>> notice was not provided, they simply presented an invoice with an increased
>>> amount).
>>>
>>> They took their own sweet time to respond and when they did they simply
>>> referred me to the clause in the terms and conditions allowing them to
>>> increase the renewal by up to 5%.  This even included the required notice
>>> period which they had completely ignored !!!
>>>
>>>
>>>
>>> Yet for some reason they LOVE sending me marketing emails, frequently
>>> and often duplicated, even though I have specifically unsubscribed from all
>>> their spam lists and opted out of ALL communications in my EDN accounts.
>>> It's almost as if the Unsolicited Electronic Messages Act (2007) does not
>>> exist (and yes I have directed their attention to this and their violation
>>> of it, repeatedly).  And yes, they are covered by that act since they are "an
>>> organisation that carries on business or activities in New Zealand."
>>>  (8.2.b in the act).
>>>
>>>
>>> As for the SA renewal, I eventually got them to retract their invoice
>>> and re-submit at the previous rate, which I then took great pleasure in
>>> declining to renew.
>>>
>>>
>>>
>>> Good luck.
>>>
>>>
>>>
>>> On 27 July 2015 at 20:02, Tony Blomfield <tonyb at precepthealth.com>
>>> wrote:
>>>
>>>  OK Il wait. Maybe I am being too touchy. Thanks a lot.
>>>
>>>
>>>
>>> *From:* delphi-bounces at listserver.123.net.nz [mailto:
>>> delphi-bounces at listserver.123.net.nz] *On Behalf Of *Jeremy Coulter
>>> *Sent:* Monday, 27 July 2015 7:00 p.m.
>>> *To:* NZ Borland Developers Group - Delphi List
>>> *Subject:* Re: [DUG] EMBARCADERO
>>>
>>>
>>>
>>> Its not a holiday in Australia? I too have always found them pretty
>>> responsive.
>>>
>>>
>>>
>>> Jeremy
>>>
>>>
>>>
>>> On Mon, Jul 27, 2015 at 6:07 PM, David Brennan <
>>> dugdavid at dbsolutions.co.nz> wrote:
>>>
>>>  Hi,
>>>
>>>
>>>
>>> I’ve found them pretty responsive of late, but I guess all my contact
>>> has been emailing people I already have details for rather than using the
>>> generic contacts.
>>>
>>>
>>>
>>> Perhaps try Malcolm Groves Malcolm.Groves at embarcadero.com
>>>
>>>
>>>
>>> Unless something has changed Malcolm is quite high up in the
>>> Australian/Asian hierarchy, he may not be able to answer your question
>>> directly but should be able to make sure that someone in the right
>>> department gets in touch with you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> David.
>>>
>>>
>>>
>>> *From:* delphi-bounces at listserver.123.net.nz [mailto:
>>> delphi-bounces at listserver.123.net.nz] *On Behalf Of *Tony Blomfield
>>> *Sent:* Monday, 27 July 2015 5:38 p.m.
>>> *To:* NZ Borland Developers Group - Delphi List
>>> *Subject:* [DUG] EMBARCADERO
>>>
>>>
>>>
>>> Does this company actually exist ? Or is it just a brief case co as a
>>> one man band.
>>>
>>>
>>>
>>> All attempts to contact them have failed. Their phone in Oz is never
>>> manned and they never reply to Emails
>>>
>>>
>>>
>>> I just want to discuss my account with them because it looks like they
>>> have ripped me off again over this supposed maintenance pack and upgrades.
>>>
>>>
>>>
>>> Does anyone have a contact for them ?
>>>
>>>
>>>
>>> No wonder everyone has walked away to .NET or Xamarin or anything else.
>>>
>>>
>>>
>>>
>>>
>>>
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>>>
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>>
>>
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>
>
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