[DUG] EMBARCADERO

[Jolyon Smith]

I think perhaps it's a question of context.  They were pretty slow in
responding when I had to contact them regarding an increase in my SA
renewal in contravention of their own terms and conditions (the required
notice was not provided, they simply presented an invoice with an increased
amount).

They took their own sweet time to respond and when they did they simply
referred me to the clause in the terms and conditions allowing them to
increase the renewal by up to 5%.  This even included the required notice
period which they had completely ignored !!!

Yet for some reason they LOVE sending me marketing emails, frequently and
often duplicated, even though I have specifically unsubscribed from all
their spam lists and opted out of ALL communications in my EDN accounts.
It's almost as if the Unsolicited Electronic Messages Act (2007) does not
exist (and yes I have directed their attention to this and their violation
of it, repeatedly).  And yes, they are covered by that act since they are "an
organisation that carries on business or activities in New Zealand."
 (8.2.b in the act).

As for the SA renewal, I eventually got them to retract their invoice and
re-submit at the previous rate, which I then took great pleasure in
declining to renew.

Good luck.

On 27 July 2015 at 20:02, Tony Blomfield <tonyb at precepthealth.com> wrote:

>  OK Il wait. Maybe I am being too touchy. Thanks a lot.
>
>
>
> *From:* delphi-bounces at listserver.123.net.nz [mailto:
> delphi-bounces at listserver.123.net.nz] *On Behalf Of *Jeremy Coulter
> *Sent:* Monday, 27 July 2015 7:00 p.m.
> *To:* NZ Borland Developers Group - Delphi List
> *Subject:* Re: [DUG] EMBARCADERO
>
>
>
> Its not a holiday in Australia? I too have always found them pretty
> responsive.
>
>
>
> Jeremy
>
>
>
> On Mon, Jul 27, 2015 at 6:07 PM, David Brennan <dugdavid at dbsolutions.co.nz>
> wrote:
>
>  Hi,
>
>
>
> I’ve found them pretty responsive of late, but I guess all my contact has
> been emailing people I already have details for rather than using the
> generic contacts.
>
>
>
> Perhaps try Malcolm Groves Malcolm.Groves at embarcadero.com
>
>
>
> Unless something has changed Malcolm is quite high up in the
> Australian/Asian hierarchy, he may not be able to answer your question
> directly but should be able to make sure that someone in the right
> department gets in touch with you.
>
>
>
> Regards,
>
> David.
>
>
>
> *From:* delphi-bounces at listserver.123.net.nz [mailto:
> delphi-bounces at listserver.123.net.nz] *On Behalf Of *Tony Blomfield
> *Sent:* Monday, 27 July 2015 5:38 p.m.
> *To:* NZ Borland Developers Group - Delphi List
> *Subject:* [DUG] EMBARCADERO
>
>
>
> Does this company actually exist ? Or is it just a brief case co as a one
> man band.
>
>
>
> All attempts to contact them have failed. Their phone in Oz is never
> manned and they never reply to Emails
>
>
>
> I just want to discuss my account with them because it looks like they
> have ripped me off again over this supposed maintenance pack and upgrades.
>
>
>
> Does anyone have a contact for them ?
>
>
>
> No wonder everyone has walked away to .NET or Xamarin or anything else.
>
>
>
>
>
>
> _______________________________________________
> NZ Borland Developers Group - Delphi mailing list
> Post: delphi at listserver.123.net.nz
> Admin: http://delphi.org.nz/mailman/listinfo/delphi
> Unsubscribe: send an email to delphi-request at listserver.123.net.nz with
> Subject: unsubscribe
>
>
>
> _______________________________________________
> NZ Borland Developers Group - Delphi mailing list
> Post: delphi at listserver.123.net.nz
> Admin: http://delphi.org.nz/mailman/listinfo/delphi
> Unsubscribe: send an email to delphi-request at listserver.123.net.nz with
> Subject: unsubscribe
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://listserver.123.net.nz/pipermail/delphi/attachments/20150728/33991662/attachment-0001.html