<div dir="ltr">I think perhaps it's a question of context. They were pretty slow in responding when I had to contact them regarding an increase in my SA renewal in contravention of their own terms and conditions (the required notice was not provided, they simply presented an invoice with an increased amount).<br><br>They took their own sweet time to respond and when they did they simply referred me to the clause in the terms and conditions allowing them to increase the renewal by up to 5%. This even included the required notice period which they had completely ignored !!!<div><br></div><div><div>Yet for some reason they LOVE sending me marketing emails, frequently and often duplicated, even though I have specifically unsubscribed from all their spam lists and opted out of ALL communications in my EDN accounts. It's almost as if the Unsolicited Electronic Messages Act (2007) does not exist (and yes I have directed their attention to this and their violation of it, repeatedly). And yes, they are covered by that act since they are "<span style="color:rgb(0,0,0);font-family:'Times New Roman',serif;font-size:16.6399993896484px;line-height:19.9679985046387px">an organisation that carries on business or activities in New Zealand</span>." (8.2.b in the act).<br></div><div><br>As for the SA renewal, I eventually got them to retract their invoice and re-submit at the previous rate, which I then took great pleasure in declining to renew.<br></div><div><br></div><div>Good luck.<br></div></div></div><div class="gmail_extra"><br><div class="gmail_quote">On 27 July 2015 at 20:02, Tony Blomfield <span dir="ltr"><<a href="mailto:tonyb@precepthealth.com" target="_blank">tonyb@precepthealth.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">OK Il wait. Maybe I am being too touchy. Thanks a lot.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <a href="mailto:delphi-bounces@listserver.123.net.nz" target="_blank">delphi-bounces@listserver.123.net.nz</a> [mailto:<a href="mailto:delphi-bounces@listserver.123.net.nz" target="_blank">delphi-bounces@listserver.123.net.nz</a>]
<b>On Behalf Of </b>Jeremy Coulter<br>
<b>Sent:</b> Monday, 27 July 2015 7:00 p.m.<span class=""><br>
<b>To:</b> NZ Borland Developers Group - Delphi List<br>
</span><b>Subject:</b> Re: [DUG] EMBARCADERO<u></u><u></u></span></p><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Its not a holiday in Australia? I too have always found them pretty responsive.<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Jeremy<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">On Mon, Jul 27, 2015 at 6:07 PM, David Brennan <<a href="mailto:dugdavid@dbsolutions.co.nz" target="_blank">dugdavid@dbsolutions.co.nz</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="color:#1f497d">Hi,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">I’ve found them pretty responsive of late, but I guess all my contact has been emailing people I already have details for rather than using the generic
contacts.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">Perhaps try Malcolm Groves
<a href="mailto:Malcolm.Groves@embarcadero.com" target="_blank">Malcolm.Groves@embarcadero.com</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">Unless something has changed Malcolm is quite high up in the Australian/Asian hierarchy, he may not be able to answer your question directly but should
be able to make sure that someone in the right department gets in touch with you.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">Regards,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">David.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:delphi-bounces@listserver.123.net.nz" target="_blank">delphi-bounces@listserver.123.net.nz</a> [mailto:<a href="mailto:delphi-bounces@listserver.123.net.nz" target="_blank">delphi-bounces@listserver.123.net.nz</a>]
<b>On Behalf Of </b>Tony Blomfield<br>
<b>Sent:</b> Monday, 27 July 2015 5:38 p.m.<br>
<b>To:</b> NZ Borland Developers Group - Delphi List<br>
<b>Subject:</b> [DUG] EMBARCADERO</span><u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">Does this company actually exist ? Or is it just a brief case co as a one man band.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">All attempts to contact them have failed. Their phone in Oz is never manned and they never reply to Emails</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">I just want to discuss my account with them because it looks like they have ripped me off again over this supposed maintenance pack and upgrades.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">Does anyone have a contact for them ?</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">No wonder everyone has walked away to .NET or Xamarin or anything else.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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