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<div class="moz-cite-prefix">Hi<br>
<br>
I suspect all the Jolyon says is true. However nothing stops you
increasing the price of the license to cover additional support
costs for the user in question. I am guessing they are a
difficult customer, you could encourage them to make the decision
themselves :)<br>
<br>
Cheers<br>
Rob<br>
<br>
<br>
On 16/01/2017 9:44 AM, Jolyon Direnko-Smith wrote:<br>
</div>
<blockquote
cite="mid:CALXexOqBtjvMWt5GoSF7qP4dGW5ustKD-73TjEmodGFnOtw5dA@mail.gmail.com"
type="cite">
<div dir="ltr">IANAL but I would say that unless your terms of
sale include an explicit reservation to refuse to provide a
license in exchange for the advertised price then you would need
to be able to provide a substantive and legitimate reason to
refuse. The fact that you have already sold them a license and
now wish to effectively rescind and reverse that decision makes
it even harder I would suggest, unless you can establish a
violation of the license terms to support that decision.<br>
<br>
Bear in mind that "Management reserves the right to refuse" has
to be taken together with obligations under the human rights act
(including prohibiting discrimination on basis of ethics and/or
politics as well as more obvious reasons or race, gender,
religion or sexuality etc). So you would need
non-discriminatory reasons to, uh, discriminate.
<div><br>
</div>
<div>Retail stores have a slightly stronger case in that they
are also private property and as such are able to exercise a
right to refuse entry to the store as a matter of trespass
(though human rights observations still apply), but I am
guessing this does not apply in the case of a license sale
which presumably does not necessitate or involve the customer
physically entering any premises in order to complete the
purchase of a license.<br>
<br>
But again, IANAL and would should probably take proper legal
advice on the matter.</div>
</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On 15 January 2017 at 20:22, Gary T.
Benner <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:gary@benner.co.nz" target="_blank">gary@benner.co.nz</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div> <span style="color:#ff0000"><b><span
style="font-family:MS Sans Serif">[Reply]</span></b></span>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#000000">HI Jeremy,</span></span> </p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#000000">The issue will come down to
the exact terms under which you sold the licence.
Not just the payment terms.</span></span> </p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#000000">Be careful because if the
customer is reliant on the software for their
business, and not "transgressed" the terms of the
licence in any way, you should be prepared to
justify your actions in Court, should they decide it
is worth the cost to them.</span></span> </p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#000000">Usually you really need to
give a years notice of ceasing support, allowing
them time to move to another product.</span></span>
</p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#000000">Happy 2017</span></span> </p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#000000">Gary</span></span> </p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#000000">A</span><span
style="color:#ff0000"><b>t 19:57 on 15/01/2017 you
wrote </b></span></span> </p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">>To : <a
moz-do-not-send="true"
href="mailto:delphi@listserver.123.net.nz"
target="_blank">delphi@listserver.123.net.nz</a></span></span>
</p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">>CC : </span></span> </p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">>From: Jeremy Coulter, <a
moz-do-not-send="true"
href="mailto:jscoulter@gmail.com" target="_blank">jscoulter@gmail.com</a></span></span>
</p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">>Content Type: text/html</span></span>
</p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">>Attached: </span></span>
</p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">></span></span> </p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">></span></span> </p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">></span></span> </p>
<div>
<div class="h5"> <span style="font-family:MS Sans
Serif"><span style="color:#008000">>Hi All. Sorry
i know this is off topic but I cant remember the
offtopic</span></span> </div>
</div>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">>email address.</span></span>
</p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">></span></span> </p>
<div>
<div class="h5"> <span style="font-family:MS Sans
Serif"><span style="color:#008000">>I provide my
software on an annual license fee.</span></span> </div>
</div>
<div>
<div class="h5"> <span style="font-family:MS Sans
Serif"><span style="color:#008000">>I have a
customer who I would prefer NOT to provide a new
license too when</span></span> </div>
</div>
<div>
<div class="h5"> <span style="font-family:MS Sans
Serif"><span style="color:#008000">>their license
expires, giving them ample notice of course... for
various</span></span> </div>
</div>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">>reasons.</span></span> </p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">></span></span> </p>
<div>
<div class="h5"> <span style="font-family:MS Sans
Serif"><span style="color:#008000">>I would
assume there are no real issues from a legal point
of view? I am</span></span> </div>
</div>
<div>
<div class="h5"> <span style="font-family:MS Sans
Serif"><span style="color:#008000">>the one
issuing the license (as software owner) and I
would therefore be</span></span> </div>
</div>
<div>
<div class="h5"> <span style="font-family:MS Sans
Serif"><span style="color:#008000">>able to issue
to whom I wish too, or not in this case.</span></span>
</div>
</div>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">></span></span> </p>
<div>
<div class="h5"> <span style="font-family:MS Sans
Serif"><span style="color:#008000">>I just wanted
to know if there is something I havent thought of
and I dont</span></span> </div>
</div>
<div>
<div class="h5"> <span style="font-family:MS Sans
Serif"><span style="color:#008000">>and up make a
tit of myself :-)</span></span> </div>
</div>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">></span></span> </p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">>Thanks, Jeremy</span></span>
</p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">></span></span> </p>
<p> <span style="font-family:MS Sans Serif"><span
style="color:#008000">></span></span> </p>
<p> <span style="font-family:MS Sans Serif"><span
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