<div dir="ltr">IANAL but I would say that unless your terms of sale include an explicit reservation to refuse to provide a license in exchange for the advertised price then you would need to be able to provide a substantive and legitimate reason to refuse. The fact that you have already sold them a license and now wish to effectively rescind and reverse that decision makes it even harder I would suggest, unless you can establish a violation of the license terms to support that decision.<br><br>Bear in mind that "Management reserves the right to refuse" has to be taken together with obligations under the human rights act (including prohibiting discrimination on basis of ethics and/or politics as well as more obvious reasons or race, gender, religion or sexuality etc). So you would need non-discriminatory reasons to, uh, discriminate.<div><br></div><div>Retail stores have a slightly stronger case in that they are also private property and as such are able to exercise a right to refuse entry to the store as a matter of trespass (though human rights observations still apply), but I am guessing this does not apply in the case of a license sale which presumably does not necessitate or involve the customer physically entering any premises in order to complete the purchase of a license.<br><br>But again, IANAL and would should probably take proper legal advice on the matter.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On 15 January 2017 at 20:22, Gary T. Benner <span dir="ltr"><<a href="mailto:gary@benner.co.nz" target="_blank">gary@benner.co.nz</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><u></u>
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<span style="color:#ff0000"><b><span style="font-family:MS Sans Serif">[Reply]</span></b></span>
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<span style="font-family:MS Sans Serif"><span style="color:#000000">HI Jeremy,</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#000000">The issue will come down to the exact terms under which you sold the licence. Not just the payment terms.</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#000000">Be careful because if the customer is reliant on the software for their business, and not "transgressed" the terms of the licence in any way, you should be prepared to justify your actions in Court, should they decide it is worth the cost to them.</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#000000">Usually you really need to give a years notice of ceasing support, allowing them time to move to another product.</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#000000">Happy 2017</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#000000">Gary</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#000000">A</span><span style="color:#ff0000"><b>t 19:57 on 15/01/2017 you wrote </b></span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>To : <a href="mailto:delphi@listserver.123.net.nz" target="_blank">delphi@listserver.123.net.nz</a></span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>CC : </span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>From: Jeremy Coulter, <a href="mailto:jscoulter@gmail.com" target="_blank">jscoulter@gmail.com</a></span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>Content Type: text/html</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>Attached: </span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>Hi All. Sorry i know this is off topic but I cant remember the offtopic</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>email address.</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">></span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>I provide my software on an annual license fee.</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>I have a customer who I would prefer NOT to provide a new license too when</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>their license expires, giving them ample notice of course... for various</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>reasons.</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">></span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>I would assume there are no real issues from a legal point of view? I am</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>the one issuing the license (as software owner) and I would therefore be</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>able to issue to whom I wish too, or not in this case.</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>I just wanted to know if there is something I havent thought of and I dont</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>and up make a tit of myself :-)</span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">></span></span>
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<span style="font-family:MS Sans Serif"><span style="color:#008000">>Thanks, Jeremy</span></span>
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<span style="font-size:13pt;font-weight:bold;color:navy">Gary Benner</span> <span style="font-size:9pt">CITPNZ</span><br><br>
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