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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi all,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’ve just read through quite a few of the messages in this
thread (not all, I admit) and there are a few things in here I should respond
to. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoPlainText style='margin-left:36.0pt'>> Actually, afaict
Embarcadero have been absolutely silent on the <o:p></o:p></p>
<p class=MsoPlainText style='margin-left:36.0pt'>> matter. The policy
change has leaked out only via *some* resellers.<o:p></o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Nothing has leaked. Official announcements are coming, but I
notified our Asia sales staff and asked them to notify our partners and
customers last week so we could give people as much notice as possible (also for
another reason, see the end of this email). I posted advance notice to the ADUG
list here in Aus, and would have posted on this list except Richard asked if he
could post it. As our local representative in NZ, it made sense to me that he
do it. Nothing underhand going on. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Also, the reason I haven’t responded sooner is that I only
check the lists every week or so, unless someone alerts me to something that
needs more urgent attention.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-family:Wingdings'><span style='mso-list:Ignore'>Ø<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>I
still feel cheated that at no time were those of us who bought Delphi 2005
which still has many unpatched major problems <o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-family:Wingdings'><span style='mso-list:Ignore'>Ø<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>given
the opening to more reasonibly ($) upgrade from it.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’m sorry you feel like this, but this is not accurate.
Multiple times a year we offer discounts/bundles/third-party value-adds, etc to
upgraders. I’ve got a partial list here and it shows that since 2006 was released
we’ve done at least 6 such offerings in NZ, and I haven’t bothered
going through the rest of my email archive to see if there were more. Now, the
offers we made may not have been enough to make you accept, that’s a separate
issue, but saying we’ve made no offers to previous users is plainly
wrong. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>In terms of updates, we haven’t really changed our policy
for a long time. Leaving aside people who pay for higher levels of support, we typically
release update packs during the first 6-12 months of the product’s life
(eg, 3 update packs for 2005, 2 update packs for 2006 + 11 hotfix packs, etc)
but once a later version has come out, these typically slow down or stop
entirely. That may not be what everybody wants, I appreciate that, but despite
multiple attempts over the years it’s proven difficult if not impossible
to get update packs for older releases on the schedule. So, despite wishing it
were different, I doubt we’re going to be able to change that. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’ve probably missed some questions, feel free to tell me
if I have, but let me finish on a slightly more positive note. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>In addition to giving people as much notice as possible, part of
the point of letting people know about this change in advance is so that I
could gauge the reaction. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Today we treat someone who last invested in a Delphi license 14
years ago with Delphi 1, exactly the same as someone who invested 1 year ago
with 2009. I firmly believe we should give people who spent money with us
recently some benefit, especially those who spent money with us during the
years when you couldn’t have blamed them for keeping their wallet in their
pocket. So, while I support the spirit of this change, the detail of where we draw
the cutoff line is still a topic I think we can adjust. In talking with
customers and staff and watching the discussions on various groups around the
region and I think I’ve seen enough to go back to our internal discussion
and suggest we need to change our current proposal. So, your feedback is being
heard, despite what you might believe from some of the comments.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Lastly, can I just make a request for a fair go for the current
Embarcadero team? We are well aware that we cannot ignore the “legacy”
of decisions made by Borland Executives over the years, and we are trying
extremely hard to walk the line of investing to take the product back above the
historic levels of quality and innovation you came to expect, and at the same
time keeping it a profitable business for our owners. I think the local team are
very open to accommodating requests from customers when they are brought to us
(I think I’ve approved most of the requests for special consideration I’ve
seen in recent memory) and hopefully some of you have experienced that. I
understand that some of you feel like you may have beaten your heads against a
brickwall at Borland for too long, but can I just ask that if you have an
issue, you bring it to us and see if we can work out a solution. If we can’t
keep you happy, of course you should criticise us, but given everything that seems
to have changed for the better over the last 12-15 months, I’d appreciate
it if you could give us a chance to fix the issues before shooting us. My
contact details are at the bottom of the email, you should absolutely feel free
to use them.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’ll try and take a more regular look at this thread for
the next few days.<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Cheers<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Malcolm<o:p></o:p></span></p>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Arial","sans-serif";color:#333333'><o:p> </o:p></span></b></p>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Arial","sans-serif";color:#333333'>Malcolm Groves<br>
Senior Director, Asia Pacific</span></b><span lang=EN-US style='font-family:
"Arial","sans-serif";color:#333333'><br>
</span><span lang=EN-US style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:black'>Embarcadero Technologies, Inc. | </span><span lang=EN-US
style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#4F81BD'><a
href="http://www.embarcadero.com/"><span style='color:#4F81BD'>www.embarcadero.com</span></a></span><span
lang=EN-US style='font-size:7.5pt;font-family:"Arial","sans-serif";color:black'>
<br>
Level 2, 100 Clarence Street, Sydney, NSW 2000<br>
</span><span lang=EN-US style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:#4F81BD'><a href="mailto:mgroves@codegear.com"><span style='color:#4F81BD'>mgroves@embarcadero.com</span></a></span><span
lang=EN-US style='font-size:7.5pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:black'>Mobile: +61 416 264 204 | Skype: malcolmgroves<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:7.5pt;font-family:"Arial","sans-serif";
color:black'>USA: (510) 962 5736 | UK: 020 3289 1788<o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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