[DUG] Delphi Digest, Vol 141, Issue 13

Tue Jul 28 15:13:28 NZST 2015

--
Thanking you
Wallace Weideman
Marshland Engineering
704 Marshland Road
Styx
Christchurch
03 3237449
www.marshland.co.nz

On 28/07/2015 at 09:21, delphi-request at listserver.123.net.nz wrote:
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>Today's Topics:
>
>   1. Re: EMBARCADERO MY GRIPE (Jeremy Coulter)
>   2. Re: EMBARCADERO MY GRIPE (Tony Blomfield)
>
>
>----------------------------------------------------------------------
>
>Message: 1
>Date: Tue, 28 Jul 2015 09:17:23 +1200
>From: Jeremy Coulter <jscoulter at gmail.com>
>Subject: Re: [DUG] EMBARCADERO MY GRIPE
>To: NZ Borland Developers Group - Delphi List
>	<delphi at listserver.123.net.nz>
>Message-ID:
>	<CAGYhmGjoOL7Hxkyxx52WsJC5Ho5s67+UsD=+OSRSGpT7c_WEkg at mail.gmail.com>
>Content-Type: text/plain; charset="utf-8"
>
>have you seen the PRICE for Xamarin?? Delphi is certainly cheaper!
>
>On Tue, Jul 28, 2015 at 8:54 AM, Tony Blomfield <tonyb at precepthealth.com>
>wrote:
>
>>  Can anyone advise how to access the upgrades that I should be entitled
>> to ?
>>
>>
>>
>> The issue I have relates to my account. Having finally been talked into
>> the supposed benefits of a maintenance contract I purchased same back in
>> January.
>>
>>
>>
>> They pestered the hell out of me about payment. Apparently their system
>> could not process a Master card.
>>
>>
>>
>> Finally we got that resolved somehow, but I never received an invoice,
>> licensing or anything else.
>>
>>
>>
>> After much tooing and froing I finally got a license and duly installed
>> XE7. Never have I seen an invoice.  Actually I have never upped anything to
>> Xe7 because its such a major event to upgrade large projects in Delphi, and
>> clearly it was just another WIP. Finally yesterday I decided to try out XE8
>> after hearing from this group that its usable.
>>
>>
>>
>> I went to my account and there is no sign of any XE8 upgrade or
>> maintenance. I called Embarcadero all day and got no answer. I sent two
>> Emails and at 11PM last night got a very vague and unhelpful response
>>
>>
>>
>> I am fed up with Embarcadero and the lies an deceit and the high cost of
>> ownership. We are 50% .NET and 50% Delphi. Unless I get some solution on
>> this today I am going to direct the company to move to 100% .NET over the
>> next 12 months and use Xamarin.
>>
>>
>>
>>
>>
>> *From:* delphi-bounces at listserver.123.net.nz [mailto:
>> delphi-bounces at listserver.123.net.nz] *On Behalf Of *Jolyon Smith
>> *Sent:* Tuesday, 28 July 2015 7:50 a.m.
>> *To:* NZ Borland Developers Group - Delphi List
>> *Subject:* Re: [DUG] EMBARCADERO
>>
>>
>>
>> I think perhaps it's a question of context.  They were pretty slow in
>> responding when I had to contact them regarding an increase in my SA
>> renewal in contravention of their own terms and conditions (the required
>> notice was not provided, they simply presented an invoice with an increased
>> amount).
>>
>> They took their own sweet time to respond and when they did they simply
>> referred me to the clause in the terms and conditions allowing them to
>> increase the renewal by up to 5%.  This even included the required notice
>> period which they had completely ignored !!!
>>
>>
>>
>> Yet for some reason they LOVE sending me marketing emails, frequently and
>> often duplicated, even though I have specifically unsubscribed from all
>> their spam lists and opted out of ALL communications in my EDN accounts.
>> It's almost as if the Unsolicited Electronic Messages Act (2007) does not
>> exist (and yes I have directed their attention to this and their violation
>> of it, repeatedly).  And yes, they are covered by that act since they are
"an
>> organisation that carries on business or activities in New Zealand."
>>  (8.2.b in the act).
>>
>>
>> As for the SA renewal, I eventually got them to retract their invoice and
>> re-submit at the previous rate, which I then took great pleasure in
>> declining to renew.
>>
>>
>>
>> Good luck.
>>
>>
>>
>> On 27 July 2015 at 20:02, Tony Blomfield <tonyb at precepthealth.com> wrote:
>>
>>  OK Il wait. Maybe I am being too touchy. Thanks a lot.
>>
>>
>>
>> *From:* delphi-bounces at listserver.123.net.nz [mailto:
>> delphi-bounces at listserver.123.net.nz] *On Behalf Of *Jeremy Coulter
>> *Sent:* Monday, 27 July 2015 7:00 p.m.
>> *To:* NZ Borland Developers Group - Delphi List
>> *Subject:* Re: [DUG] EMBARCADERO
>>
>>
>>
>> Its not a holiday in Australia? I too have always found them pretty
>> responsive.
>>
>>
>>
>> Jeremy
>>
>>
>>
>> On Mon, Jul 27, 2015 at 6:07 PM, David Brennan <dugdavid at dbsolutions.co.nz>
>> wrote:
>>
>>  Hi,
>>
>>
>>
>> I?ve found them pretty responsive of late, but I guess all my contact has
>> been emailing people I already have details for rather than using the
>> generic contacts.
>>
>>
>>
>> Perhaps try Malcolm Groves Malcolm.Groves at embarcadero.com
>>
>>
>>
>> Unless something has changed Malcolm is quite high up in the
>> Australian/Asian hierarchy, he may not be able to answer your question
>> directly but should be able to make sure that someone in the right
>> department gets in touch with you.
>>
>>
>>
>> Regards,
>>
>> David.
>>
>>
>>
>> *From:* delphi-bounces at listserver.123.net.nz [mailto:
>> delphi-bounces at listserver.123.net.nz] *On Behalf Of *Tony Blomfield
>> *Sent:* Monday, 27 July 2015 5:38 p.m.
>> *To:* NZ Borland Developers Group - Delphi List
>> *Subject:* [DUG] EMBARCADERO
>>
>>
>>
>> Does this company actually exist ? Or is it just a brief case co as a one
>> man band.
>>
>>
>>
>> All attempts to contact them have failed. Their phone in Oz is never
>> manned and they never reply to Emails
>>
>>
>>
>> I just want to discuss my account with them because it looks like they
>> have ripped me off again over this supposed maintenance pack and upgrades.
>>
>>
>>
>> Does anyone have a contact for them ?
>>
>>
>>
>> No wonder everyone has walked away to .NET or Xamarin or anything else.
>>
>>
>>
>>
>>
>>
>> _______________________________________________
>> NZ Borland Developers Group - Delphi mailing list
>> Post: delphi at listserver.123.net.nz
>> Admin: http://delphi.org.nz/mailman/listinfo/delphi
>> Unsubscribe: send an email to delphi-request at listserver.123.net.nz with
>> Subject: unsubscribe
>>
>>
>>
>>
>> _______________________________________________
>> NZ Borland Developers Group - Delphi mailing list
>> Post: delphi at listserver.123.net.nz
>> Admin: http://delphi.org.nz/mailman/listinfo/delphi
>> Unsubscribe: send an email to delphi-request at listserver.123.net.nz with
>> Subject: unsubscribe
>>
>>
>>
>> _______________________________________________
>> NZ Borland Developers Group - Delphi mailing list
>> Post: delphi at listserver.123.net.nz
>> Admin: http://delphi.org.nz/mailman/listinfo/delphi
>> Unsubscribe: send an email to delphi-request at listserver.123.net.nz with
>> Subject: unsubscribe
>>
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>------------------------------
>
>Message: 2
>Date: Mon, 27 Jul 2015 21:21:32 +0000
>From: Tony Blomfield <tonyb at precepthealth.com>
>Subject: Re: [DUG] EMBARCADERO MY GRIPE
>To: NZ Borland Developers Group - Delphi List
>	<delphi at listserver.123.net.nz>
>Message-ID:
>	<SIXPR06MB0907725341979AA6B2193382A28E0 at SIXPR06MB0907.apcprd06.prod.outlook.com>
>	
>Content-Type: text/plain; charset="utf-8"
>
>The question should really be:
>
>Does it work ? Is it value for money ?
>
>
>
>From: delphi-bounces at listserver.123.net.nz
[mailto:delphi-bounces at listserver.123.net.nz] On Behalf Of Jeremy Coulter
>Sent: Tuesday, 28 July 2015 9:17 a.m.
>To: NZ Borland Developers Group - Delphi List
>Subject: Re: [DUG] EMBARCADERO MY GRIPE
>
>have you seen the PRICE for Xamarin?? Delphi is certainly cheaper!
>
>On Tue, Jul 28, 2015 at 8:54 AM, Tony Blomfield
<tonyb at precepthealth.com<mailto:tonyb at precepthealth.com>> wrote:
>Can anyone advise how to access the upgrades that I should be entitled to ?
>
>The issue I have relates to my account. Having finally been talked into the
supposed benefits of a maintenance contract I purchased same back in January.
>
>They pestered the hell out of me about payment. Apparently their system could
not process a Master card.
>
>Finally we got that resolved somehow, but I never received an invoice,
licensing or anything else.
>
>After much tooing and froing I finally got a license and duly installed XE7.
Never have I seen an invoice.  Actually I have never upped anything to Xe7
because its such a major event to upgrade large projects in Delphi, and
clearly it was just another WIP. Finally yesterday I decided to try out XE8
after hearing from this group that its usable.
>
>I went to my account and there is no sign of any XE8 upgrade or maintenance.
I called Embarcadero all day and got no answer. I sent two Emails and at 11PM
last night got a very vague and unhelpful response
>
>I am fed up with Embarcadero and the lies an deceit and the high cost of
ownership. We are 50% .NET and 50% Delphi. Unless I get some solution on this
today I am going to direct the company to move to 100% .NET over the next 12
months and use Xamarin.
>
>
>From:
delphi-bounces at listserver.123.net.nz<mailto:delphi-bounces at listserver.123.net.nz>
[mailto:delphi-bounces at listserver.123.net.nz<mailto:delphi-bounces at listserver.123.net.nz>]
On Behalf Of Jolyon Smith
>Sent: Tuesday, 28 July 2015 7:50 a.m.
>To: NZ Borland Developers Group - Delphi List
>Subject: Re: [DUG] EMBARCADERO
>
>I think perhaps it's a question of context.  They were pretty slow in
responding when I had to contact them regarding an increase in my SA renewal
in contravention of their own terms and conditions (the required notice was
not provided, they simply presented an invoice with an increased amount).
>
>They took their own sweet time to respond and when they did they simply
referred me to the clause in the terms and conditions allowing them to
increase the renewal by up to 5%.  This even included the required notice
period which they had completely ignored !!!
>
>Yet for some reason they LOVE sending me marketing emails, frequently and
often duplicated, even though I have specifically unsubscribed from all their
spam lists and opted out of ALL communications in my EDN accounts.  It's
almost as if the Unsolicited Electronic Messages Act (2007) does not exist
(and yes I have directed their attention to this and their violation of it,
repeatedly).  And yes, they are covered by that act since they are "an
organisation that carries on business or activities in New Zealand."  (8.2.b
in the act).
>
>As for the SA renewal, I eventually got them to retract their invoice and
re-submit at the previous rate, which I then took great pleasure in declining
to renew.
>
>Good luck.
>
>On 27 July 2015 at 20:02, Tony Blomfield
<tonyb at precepthealth.com<mailto:tonyb at precepthealth.com>> wrote:
>OK Il wait. Maybe I am being too touchy. Thanks a lot.
>
>From:
delphi-bounces at listserver.123.net.nz<mailto:delphi-bounces at listserver.123.net.nz>
[mailto:delphi-bounces at listserver.123.net.nz<mailto:delphi-bounces at listserver.123.net.nz>]
On Behalf Of Jeremy Coulter
>Sent: Monday, 27 July 2015 7:00 p.m.
>To: NZ Borland Developers Group - Delphi List
>Subject: Re: [DUG] EMBARCADERO
>
>Its not a holiday in Australia? I too have always found them pretty
responsive.
>
>Jeremy
>
>On Mon, Jul 27, 2015 at 6:07 PM, David Brennan
<dugdavid at dbsolutions.co.nz<mailto:dugdavid at dbsolutions.co.nz>> wrote:
>Hi,
>
>I?ve found them pretty responsive of late, but I guess all my contact has
been emailing people I already have details for rather than using the generic
contacts.
>
>Perhaps try Malcolm Groves
Malcolm.Groves at embarcadero.com<mailto:Malcolm.Groves at embarcadero.com>
>
>Unless something has changed Malcolm is quite high up in the Australian/Asian
hierarchy, he may not be able to answer your question directly but should be
able to make sure that someone in the right department gets in touch with you.
>
>Regards,
>David.
>
>From:
delphi-bounces at listserver.123.net.nz<mailto:delphi-bounces at listserver.123.net.nz>
[mailto:delphi-bounces at listserver.123.net.nz<mailto:delphi-bounces at listserver.123.net.nz>]
On Behalf Of Tony Blomfield
>Sent: Monday, 27 July 2015 5:38 p.m.
>To: NZ Borland Developers Group - Delphi List
>Subject: [DUG] EMBARCADERO
>
>Does this company actually exist ? Or is it just a brief case co as a one man
band.
>
>All attempts to contact them have failed. Their phone in Oz is never manned
and they never reply to Emails
>
>I just want to discuss my account with them because it looks like they have
ripped me off again over this supposed maintenance pack and upgrades.
>
>Does anyone have a contact for them ?
>
>No wonder everyone has walked away to .NET or Xamarin or anything else.
>
>
>
>_______________________________________________
>NZ Borland Developers Group - Delphi mailing list
>Post: delphi at listserver.123.net.nz<mailto:delphi at listserver.123.net.nz>
>Admin: http://delphi.org.nz/mailman/listinfo/delphi
>Unsubscribe: send an email to
delphi-request at listserver.123.net.nz<mailto:delphi-request at listserver.123.net.nz>
with Subject: unsubscribe
>
>
>_______________________________________________
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>Post: delphi at listserver.123.net.nz<mailto:delphi at listserver.123.net.nz>
>Admin: http://delphi.org.nz/mailman/listinfo/delphi
>Unsubscribe: send an email to
delphi-request at listserver.123.net.nz<mailto:delphi-request at listserver.123.net.nz>
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>
>
>_______________________________________________
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>Post: delphi at listserver.123.net.nz<mailto:delphi at listserver.123.net.nz>
>Admin: http://delphi.org.nz/mailman/listinfo/delphi
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>End of Delphi Digest, Vol 141, Issue 13
>***************************************