[DUG] EMBARCADERO MY GRIPE

[Tony Blomfield]

Problem solved. Yesterday must have been a bad day at Embarcadero Sydney.

I sent an email to Malcom today and got almost instant response.

For some reason, the documents that should have been sent to me at purchase time never arrived and this created the issues for me.

I should have followed up much sooner.

Cheers.

Tony.

From: delphi-bounces at listserver.123.net.nz [mailto:delphi-bounces at listserver.123.net.nz] On Behalf Of Jolyon Smith
Sent: Tuesday, 28 July 2015 12:28 p.m.
To: NZ Borland Developers Group - Delphi List
Subject: Re: [DUG] EMBARCADERO MY GRIPE

@Tony - It's not "anti-D".  imho  Far from it.  It's anti-E, which is if anything pro-D if you have any genuine concern for the continued future of D.

Besides, consider this:  When you are unhappy with the way your country is being run is it unpatriotic to voice your dissatisfaction and to say why ?  Should all such dissenting opinion be suppressed ?  Certainly there are countries where that is the case but I am equally certain they are not the sort of regime we aspire to.

No.  You criticise the government and - if convinced - vote to have them removed at the next opportunity.  Debating the matter is actively encouraged as part of that process.

There are some parts of the Delphi "Community" which are close to being a "Delphic State" in this regard:  Thou shalt not criticise the Holy E.


"They must surely be aware of their shortcomings"

And it is illuminating that they use these shortcomings to exploit those customers who are locked in (or suffering from a terminal case of Stockholm syndrome).  To wit, releasing XE8 knowing - as they surely did - that it was barely usable, at the same time as making SA mandatory in order to obtain Update #1 which they surely knew was going to be required.

Never was "Laughing all the way to the bank" more apt.


XE4 was the last solid release that I am aware of and use on a day to day basis, for Win32 development (since I don't use Delphi for anything else this is all that matters to me).


On 28 July 2015 at 12:06, Tony Blomfield <tonyb at precepthealth.com<mailto:tonyb at precepthealth.com>> wrote:
I am still running XE2. I can’t imagine any company making such a bad release as XE2. The number of regression issues must have numbered in the thousands. Even the Fixpack only covered the blatantly obvious ones. Since then I have been very reluctant to take another product from them, but in a moment of stupidity purchased XE7 and the maintenance pack thinking this was the end of the problems.

In summary I think this is  just a bad company to do business with. They must surely be aware of their shortcomings, but there is no sign they intend to up their performance.

From: delphi-bounces at listserver.123.net.nz<mailto:delphi-bounces at listserver.123.net.nz> [mailto:delphi-bounces at listserver.123.net.nz<mailto:delphi-bounces at listserver.123.net.nz>] On Behalf Of Steve Peacocke
Sent: Tuesday, 28 July 2015 9:31 a.m.
To: NZ Borland Developers Group - Delphi List
Subject: Re: [DUG] EMBARCADERO MY GRIPE

Have you seen the price for Delphi?

Where? What website? I haven't found any prices.

Last time I updated from Delphi 7 to XE2 it cost me an arm and a leg to get LESS than I had with Delphi 7. Apparently "Professionals" don't do any professional programming any more and I will have to upgrade again to be an Enterprise, just to get the same functionality I had been used to as a Professional.

Steve


On Tue, Jul 28, 2015 at 9:17 AM, Jeremy Coulter <jscoulter at gmail.com<mailto:jscoulter at gmail.com>> wrote:
have you seen the PRICE for Xamarin?? Delphi is certainly cheaper!

On Tue, Jul 28, 2015 at 8:54 AM, Tony Blomfield <tonyb at precepthealth.com<mailto:tonyb at precepthealth.com>> wrote:
Can anyone advise how to access the upgrades that I should be entitled to ?

The issue I have relates to my account. Having finally been talked into the supposed benefits of a maintenance contract I purchased same back in January.

They pestered the hell out of me about payment. Apparently their system could not process a Master card.

Finally we got that resolved somehow, but I never received an invoice, licensing or anything else.

After much tooing and froing I finally got a license and duly installed XE7. Never have I seen an invoice.  Actually I have never upped anything to Xe7 because its such a major event to upgrade large projects in Delphi, and clearly it was just another WIP. Finally yesterday I decided to try out XE8 after hearing from this group that its usable.

I went to my account and there is no sign of any XE8 upgrade or maintenance. I called Embarcadero all day and got no answer. I sent two Emails and at 11PM last night got a very vague and unhelpful response

I am fed up with Embarcadero and the lies an deceit and the high cost of ownership. We are 50% .NET and 50% Delphi. Unless I get some solution on this today I am going to direct the company to move to 100% .NET over the next 12 months and use Xamarin.


From: delphi-bounces at listserver.123.net.nz<mailto:delphi-bounces at listserver.123.net.nz> [mailto:delphi-bounces at listserver.123.net.nz<mailto:delphi-bounces at listserver.123.net.nz>] On Behalf Of Jolyon Smith
Sent: Tuesday, 28 July 2015 7:50 a.m.
To: NZ Borland Developers Group - Delphi List
Subject: Re: [DUG] EMBARCADERO

I think perhaps it's a question of context.  They were pretty slow in responding when I had to contact them regarding an increase in my SA renewal in contravention of their own terms and conditions (the required notice was not provided, they simply presented an invoice with an increased amount).

They took their own sweet time to respond and when they did they simply referred me to the clause in the terms and conditions allowing them to increase the renewal by up to 5%.  This even included the required notice period which they had completely ignored !!!

Yet for some reason they LOVE sending me marketing emails, frequently and often duplicated, even though I have specifically unsubscribed from all their spam lists and opted out of ALL communications in my EDN accounts.  It's almost as if the Unsolicited Electronic Messages Act (2007) does not exist (and yes I have directed their attention to this and their violation of it, repeatedly).  And yes, they are covered by that act since they are "an organisation that carries on business or activities in New Zealand."  (8.2.b in the act).

As for the SA renewal, I eventually got them to retract their invoice and re-submit at the previous rate, which I then took great pleasure in declining to renew.

Good luck.

On 27 July 2015 at 20:02, Tony Blomfield <tonyb at precepthealth.com<mailto:tonyb at precepthealth.com>> wrote:
OK Il wait. Maybe I am being too touchy. Thanks a lot.

From: delphi-bounces at listserver.123.net.nz<mailto:delphi-bounces at listserver.123.net.nz> [mailto:delphi-bounces at listserver.123.net.nz<mailto:delphi-bounces at listserver.123.net.nz>] On Behalf Of Jeremy Coulter
Sent: Monday, 27 July 2015 7:00 p.m.
To: NZ Borland Developers Group - Delphi List
Subject: Re: [DUG] EMBARCADERO

Its not a holiday in Australia? I too have always found them pretty responsive.

Jeremy

On Mon, Jul 27, 2015 at 6:07 PM, David Brennan <dugdavid at dbsolutions.co.nz<mailto:dugdavid at dbsolutions.co.nz>> wrote:
Hi,

I’ve found them pretty responsive of late, but I guess all my contact has been emailing people I already have details for rather than using the generic contacts.

Perhaps try Malcolm Groves Malcolm.Groves at embarcadero.com<mailto:Malcolm.Groves at embarcadero.com>

Unless something has changed Malcolm is quite high up in the Australian/Asian hierarchy, he may not be able to answer your question directly but should be able to make sure that someone in the right department gets in touch with you.

Regards,
David.

From: delphi-bounces at listserver.123.net.nz<mailto:delphi-bounces at listserver.123.net.nz> [mailto:delphi-bounces at listserver.123.net.nz<mailto:delphi-bounces at listserver.123.net.nz>] On Behalf Of Tony Blomfield
Sent: Monday, 27 July 2015 5:38 p.m.
To: NZ Borland Developers Group - Delphi List
Subject: [DUG] EMBARCADERO

Does this company actually exist ? Or is it just a brief case co as a one man band.

All attempts to contact them have failed. Their phone in Oz is never manned and they never reply to Emails

I just want to discuss my account with them because it looks like they have ripped me off again over this supposed maintenance pack and upgrades.

Does anyone have a contact for them ?

No wonder everyone has walked away to .NET or Xamarin or anything else.



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