[DUG] EMBARCADERO MY GRIPE

[Jeremy Coulter]

have you seen the PRICE for Xamarin?? Delphi is certainly cheaper!

On Tue, Jul 28, 2015 at 8:54 AM, Tony Blomfield <tonyb at precepthealth.com>
wrote:

>  Can anyone advise how to access the upgrades that I should be entitled
> to ?
>
>
>
> The issue I have relates to my account. Having finally been talked into
> the supposed benefits of a maintenance contract I purchased same back in
> January.
>
>
>
> They pestered the hell out of me about payment. Apparently their system
> could not process a Master card.
>
>
>
> Finally we got that resolved somehow, but I never received an invoice,
> licensing or anything else.
>
>
>
> After much tooing and froing I finally got a license and duly installed
> XE7. Never have I seen an invoice.  Actually I have never upped anything to
> Xe7 because its such a major event to upgrade large projects in Delphi, and
> clearly it was just another WIP. Finally yesterday I decided to try out XE8
> after hearing from this group that its usable.
>
>
>
> I went to my account and there is no sign of any XE8 upgrade or
> maintenance. I called Embarcadero all day and got no answer. I sent two
> Emails and at 11PM last night got a very vague and unhelpful response
>
>
>
> I am fed up with Embarcadero and the lies an deceit and the high cost of
> ownership. We are 50% .NET and 50% Delphi. Unless I get some solution on
> this today I am going to direct the company to move to 100% .NET over the
> next 12 months and use Xamarin.
>
>
>
>
>
> *From:* delphi-bounces at listserver.123.net.nz [mailto:
> delphi-bounces at listserver.123.net.nz] *On Behalf Of *Jolyon Smith
> *Sent:* Tuesday, 28 July 2015 7:50 a.m.
> *To:* NZ Borland Developers Group - Delphi List
> *Subject:* Re: [DUG] EMBARCADERO
>
>
>
> I think perhaps it's a question of context.  They were pretty slow in
> responding when I had to contact them regarding an increase in my SA
> renewal in contravention of their own terms and conditions (the required
> notice was not provided, they simply presented an invoice with an increased
> amount).
>
> They took their own sweet time to respond and when they did they simply
> referred me to the clause in the terms and conditions allowing them to
> increase the renewal by up to 5%.  This even included the required notice
> period which they had completely ignored !!!
>
>
>
> Yet for some reason they LOVE sending me marketing emails, frequently and
> often duplicated, even though I have specifically unsubscribed from all
> their spam lists and opted out of ALL communications in my EDN accounts.
> It's almost as if the Unsolicited Electronic Messages Act (2007) does not
> exist (and yes I have directed their attention to this and their violation
> of it, repeatedly).  And yes, they are covered by that act since they are "an
> organisation that carries on business or activities in New Zealand."
>  (8.2.b in the act).
>
>
> As for the SA renewal, I eventually got them to retract their invoice and
> re-submit at the previous rate, which I then took great pleasure in
> declining to renew.
>
>
>
> Good luck.
>
>
>
> On 27 July 2015 at 20:02, Tony Blomfield <tonyb at precepthealth.com> wrote:
>
>  OK Il wait. Maybe I am being too touchy. Thanks a lot.
>
>
>
> *From:* delphi-bounces at listserver.123.net.nz [mailto:
> delphi-bounces at listserver.123.net.nz] *On Behalf Of *Jeremy Coulter
> *Sent:* Monday, 27 July 2015 7:00 p.m.
> *To:* NZ Borland Developers Group - Delphi List
> *Subject:* Re: [DUG] EMBARCADERO
>
>
>
> Its not a holiday in Australia? I too have always found them pretty
> responsive.
>
>
>
> Jeremy
>
>
>
> On Mon, Jul 27, 2015 at 6:07 PM, David Brennan <dugdavid at dbsolutions.co.nz>
> wrote:
>
>  Hi,
>
>
>
> I’ve found them pretty responsive of late, but I guess all my contact has
> been emailing people I already have details for rather than using the
> generic contacts.
>
>
>
> Perhaps try Malcolm Groves Malcolm.Groves at embarcadero.com
>
>
>
> Unless something has changed Malcolm is quite high up in the
> Australian/Asian hierarchy, he may not be able to answer your question
> directly but should be able to make sure that someone in the right
> department gets in touch with you.
>
>
>
> Regards,
>
> David.
>
>
>
> *From:* delphi-bounces at listserver.123.net.nz [mailto:
> delphi-bounces at listserver.123.net.nz] *On Behalf Of *Tony Blomfield
> *Sent:* Monday, 27 July 2015 5:38 p.m.
> *To:* NZ Borland Developers Group - Delphi List
> *Subject:* [DUG] EMBARCADERO
>
>
>
> Does this company actually exist ? Or is it just a brief case co as a one
> man band.
>
>
>
> All attempts to contact them have failed. Their phone in Oz is never
> manned and they never reply to Emails
>
>
>
> I just want to discuss my account with them because it looks like they
> have ripped me off again over this supposed maintenance pack and upgrades.
>
>
>
> Does anyone have a contact for them ?
>
>
>
> No wonder everyone has walked away to .NET or Xamarin or anything else.
>
>
>
>
>
>
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