[DUG] Risk Management Plan

[Graham Marsden]

Hi John C.

This is an interesting issue and often pursued by managers who themselves
are of the ilk not to be in their position for very long. On a few
occasions I have had this thrown at me when in fact there is no-one in the
organsiation that pre-dates me, the "outside" contactor/developer.

It is a valid point and the client is of course wanting continuity in their
application's function and development. I have used the fact that this DUG
exits at all as an assurance that help is not far away in the form of
Delphi expertise should the "big yellow bus" thing happen.

A more reassuring offering to the client would be the existence of a loose
or tight association between two or more developers and an assurance that
there would be a specific named somebody that your client could contact in
such an event.

Even better would be to actually meet that person(s) as part of setting up
the Risk Management Plan.

It is a bit ironic that people think that dealing with a software company
is itself some kind of assurance when in fact IT employees tend to be quite
mobile and so the connection from the bespoke application to the actual
people that created it is often fairly temporary.

Regards

Graham Marsden
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