[DUG] [Off Topic]Warranty expired
Jolyon Smith
jsmith at deltics.co.nz
Thu Jun 14 12:38:20 NZST 2012
Continuing in my role as Devil's Advocate ...
Why would the _manufacturer_ offer a 5 year warranty to cover faults and
repairs that may arise and be necessary ?
Under the Consumer Guarantees Act this *could* be construed as establishing
a reasonable expectation that faults might be expected after 3 years but
before 5 years. Otherwise the manufacturer would simply offer a 5 year
parts and labour warranty included in the price, rather than limiting it to
3 years, no ?
"We're so confident that this product will last 5 years without fault that
we promise we'll fix any problems in that time for free"
vs
"Look, we're proud of our products but we can't be sure that it will go
without problems for more than 3 years, so we'll cover you for an extra 2
if you pay extra for the warranty, but otherwise, well... you were
(effectively) warned"
The key thing being here that the extended warranty is being offered by the
manufacturer of the goods themselves, not as an after-market insurance
service by a retailer/3rd party.
It all comes down to that pesky word: "reasonable".
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