[DUG] [Off Topic]Warranty expired

[David Brennan]

Hi Leigh,

 

You could give it a crack. I think you can make a very good case that a high
quality (ie expensive) LCD monitor should last significantly longer than 3
years and should be covered at 4 years. So under the Consumer Guarantees Act
I'm confident they should repair it.

 

However your problem isn't whether a monitor should be expected to last 4
years (it should). Your problem is likely to be that from the sounds of it
you bought the monitor for a business? If so and it was paid for by a
business then Dell almost certainly have a clause excluding the sale from
coverage under the consumer guarantees act (which they are allowed to do).
In which case you haven't got much of a case, unless they advised you before
you bought it that it would last more than 4 years which would allow you to
have a go under the Fair Trading Act but I suspect that is unlikely.

 

Cheers,

David.

 

 

From: delphi-bounces at listserver.123.net.nz
[mailto:delphi-bounces at listserver.123.net.nz] On Behalf Of Leigh Wanstead
Sent: Thursday, 14 June 2012 8:54 a.m.
To: delphi at listserver.123.net.nz
Subject: [DUG] [Off Topic]Warranty expired

 

Good morning,

Sorry to post on this mailing list. I don't subscribe to other group and
this mailing list I got lots of help for years.

Here is my problem.

I got a Dell 30inch lcd monitor which cost me around $2,200 four years ago.
I just want to read more code on it. :-) It suddenly droped the power while
writing the code this morning at 7am and can not be turned on. I make sure
it is not the broken cable etc. At the time I bought it, I got three years
advanced exchange warranty from dell.

I read this url and talking about that I might already cover and no need to
buy extended warranty.
http://www.consumer.org.nz/reports/extended-warranties

I want to know if possible to ask Dell NZ to repair the monitor for free and
this dear monitor supposed to be professional product and should not go
broken after four years usage.

I am sure it is just some capacity of the power supply in the lcd monitor
broken. I do not have the skill to repair such dear monitor myself.

What is your view?

Regards
Leigh

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