[DUG] TAPI and IP phone systems

[Gary T. Benner]

[Reply]

HI Robert,

We did an IVR app many years ago using the Turbopower components, and it worked well interfacing to a Dialogic Card (not a cheap item btw).

You will really need to know more info on the phone system, as you could be interfacing to the phone itself, or the exchange ( as in Asterisk, Avaya etc). In either case you need to consult the manuals for the equipment.

Otherwise you would be having to create the "phone" in your application, and use the hardware of the computer to perform the audio functions. Not what you want I suspect.

kind regards

Gary


At 11:35 on 1/08/2012 you wrote 
>
>  >    >  >  >    Hi
>      >      Sorry.  Don't know the phone system yet but I do know it is TAPI
>      compliant and they already have office working to dial numbers. >      Ideally we want to design a system is not tied to a specific phone
>      system.
>      >      Cheers
>      Rob
>      >      >       On 1/08/2012 11:31 a.m., Jeremy Coulter wrote:
>    >    Do you know what kind of of IP phone system they have?
>      I have a bit of experience with Asterisk based phone systems and
>      doing what you are looking for.
>      >      >      Jeremy
>        >        On Wed, Aug 1, 2012 at 9:00 AM, Robert
>          Martin <rob at chreos.co.nz>
>          wrote:
>          Hi All
>            >            We have a client wanting the ability to Dial their IP phones
>            by clicking
>            on a phone number in our app and maybe some other stuff like
>            having
>            client info appear when a call is received.
>            >            I believe the TAPI protocol is what is required however I
>            know little
>            about it.
>            >            I see the Async Professional from turbo power has TAPI
>            components
>            (although they mention support for Win 95/98 NT and 2000 -
>            does not
>            inspire confidence).  Which components would people
>            recommend?
>            >            Thanks
>            Rob
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